Guest Information
CHECK-IN / CHECK-OUT
Checking in and out: Our homes are self-service and check-in. Arrive, check-in, and make yourself at home. A few days prior to arrival, you will be emailed a unique access code that you will input into the electronic keypad on the front door when you arrive, which will provide access to the home throughout the duration of your stay.
Check-In and Out Times:
Check in is 4:00 pm. Check out is 10:00 am.
Late check outs will automatically be charged a fee.
Checking out promptly is very important for our housekeeper's and inspector's schedules. They need time to prepare the home for our next arriving guest on that same day of your check out. If you're scheduled to arrive earlier or depart later, please contact us with that information.
How To Check-in?
We are family owned and operated and love meeting and welcoming every guest upon arrival. However, sometimes it isn't possible. So we offer self check-in, allowing you to go to the home without checking in at the reservations office. Three days prior to arrival, you will receive your check-in information by email, which includes your unique entry code to enter the home on arrival. This code will give you access to the home for the duration of your stay. No keys are necessary. Also provided in this email will be driving directions and map, information about the home's amenities such as WiFi connectivity, garbage day, etc. Additional useful information about your vacation home will also be provided.
Early Check-In / Late Check-Out
For $100 nominal fee, you can check in two hours early (at 2 pm), and for an additional $100, you can check-out two hours late (at 1 pm). Checking our earlier or later than two hours requires purchase of additional day. We strive to accommodate requests for an early check-in or late check-out. Contact reservations of guest services to make arrangements. Requests are based on availability and some restrictions may apply.
Our Mobile App
To simplify your stay with Utah's Best, we now use a mobile app to provide all the necessary information you will need about your rental home and stay. Once your reservation is confirmed and rental contract signed, you will be invited to download our app. Once inside the app, you can quickly invite everyone in your group so they have access to the same information (especially important so everyone isn't asking you what the WIFI info is).
The app is easy to use and provides you and your entire party with all the specific details about the home, the door code, and other information you need. It also provides local recommendations on restaurants, activities, and events.
WHAT TO EXPECT
If you've never stayed in one of our vacation homes before, you're in for a treat. You can expect a quality home that is clean and equipped with furnishings, bedding, and linens, kitchen supplies to prepare and enjoy meals, satellite or cable TV programming, internet, and a hot tub (select homes).
1. Bedding and linens. Clean comforters, pillows, blankets and sheets are available. Select homes provide a more plentiful supply than others. One towel per person is standard because we provide a washing machine and complimentary travel size detergent.
2. Bathroom travel-size amenities. There is enough shampoo/conditioner and bar soap for a few uses in each bathroom.
3. Kitchen supplies. Basic cookware, serve ware, glass ware, cutlery, utensils, roll of paper towels, dish soap, and dishwasher detergent are provided. We don't provide specialty appliances such as slow cookers/roasters, blenders, or griddles.
4. TV programming. We are contracted with Direct TV and provide basic satellite programming, which includes ESPN, News, and local channels.
5. Internet. We are contracted with Century Link for internet service. We provide internet at no charge because the wireless signal in the home can be unreliable at times, depending on weather and sensitive equipment.
6. Hot Tub. Our hot tubs are serviced and cleaned regularly by certified pool and spa technicians. We provide this amenity at no charge because weather and sensitive equipment can sometimes render tubs unusable.
Preparing the Home for your Arrival
More than seven people are involved in preparing your home for arrival to ensure the quality meets our strict standards. Learn what happens behind-the-scenes prior to arrival
Packing List Suggestions & What To Bring
Things we recommend for your packing list:
* Chapstick and sunscreen
* Extra pillow or blanket
* Additional laundry or dish soap, shampoo or conditioner
* Additional bath or beach towel
* Trash bags
* Tissues
* Toiletries
* Hair dryer
* First aid kit
* Winter coat, gloves, hat, scarf, boots
* Food (we do offer grocery delivery and catering - call to make arrangements)
* Slow cooker/roaster or griddle
SUGGESTIONS TO MAKE YOUR UTAH VACATION MEMORABLE
Consider taking advantage of our guest services to greatly enhance your stay:
* Private chef dining experience
* Rental cars
* Ski/snowboard rentals and home delivery
* Grocery pickup, delivery, and stocking
* Catered meals delivered to your home
* Christmas home decorating
WHAT TO KNOW ABOUT UTAH BEFORE YOU VISIT
Dealing with Utah's Altitude
Elevation
Elevation in Salt Lake: 4,330 feet (1,320 meters)
Nearby Cottonwood Canyons elevation
Snowbird base: 8,100 feet (2,469 meters) | Hidden Peak: 11,000 feet (3,353 meters)
Alta base: 8,530 (2,600 meters) | Alta top: 10,550 feet (3,216 meters)
Solitude base: 7,988 feet (2,435 meters) | Solitude top: 10,035 feet (3,059 meters)
Brighton base: 8,750 feet (2,699 meters) | Brighton top: 10,750 feet (3,280 meters)
PARK CITY AREA ELEVATION
Park City elevation: 7,000 feet (2,134 meters) above sea level
*Chair lifts enable you to ski up to 10,000 feet at all three Park City resorts.
Park City Mountain Resort base: 6,900 feet (2,103 meters) | top: 10,000 feet (3,048 meters)
Canyons Resort base: 6,800 feet (2,100 meters) | top: 9,990 feet (2,900 meters)
Deer Valley base: 6,570 feet (2,003 meters) | mid mountain: 8,100 feet (2,469 meters) | top:9,570 feet (2,920 meters)
Climate
Average temperatures in Salt Lake range throughout the day throughout 4 seasons
WINTER MONTHS
Daytimes are cold with afternoon sun melting snow in the city. Change from heavy to light coat in day.
December: 30.2° Fahrenheit / -1° Celsius
January: 29° Fahrenheit / -1.5° Celsius
February: 34° Fahrenheit / 1.4° Celsius
March: 43° Fahrenheit / 6° Celsius
SPRING MONTHS
Daytime is pleasantly cool and comfortable. Keep a sweatshirt on hand in the evenings.
April: 50° Fahrenheit / 10° Celsius
May: 58° Fahrenheit / 14.9° Celsius
SUMMER MONTHS
Daytime is dry hot air. Locals wear flip flops and shorts, lightweight short sleeve shirt.
June: 69° Fahrenheit / 20.5° Celsius
July: 77° Fahrenheit / 25° Celsius
August: 75.6° Fahrenheit / 24.2° Celsius
FALL MONTHS
Daytime is mild, nights get chilly. It is recommended to have a sweatshirt or light jacket on hand.
September: 65° Fahrenheit / 18.3° Celsius
October: 52.5° Fahrenheit / 11.4° Celsius
November: 39.6° Fahrenheit / 4.2° Celsius
Time Zone
Utah is in the Mountain Standard Time zone (MST). It is 2 hours behind Eastern Time, 1 hour behind Central Time, and 1 hour ahead of Central Time.
Area Codes
Utah area codes are 801, 435, and now 385 based on the areas of Utah you are in.
Transportation
Airport Transportation
The Salt Lake International Airport is located 10 minutes west from downtown Salt Lake. It is easily accessible by the lightrail line that connects downtown. Taxis and shuttles are also available just outside the terminals. We also offer discount rental cars and ground transportation services for guests at a great discount. Check rates and book online here
Public Transportation
Utah Transit Authority (UTA) offers an expansive TRAX light-rail system connecting downtown Salt Lake with the airport, University of Utah, and the south end of the Salt Lake valley to Draper and the west-side South Jordan area. Over 100 bus routes are available. Ski buses are available in winter ski season months which transport you from the park and ride lots at the base of Big and Little Cottonwood Canyons to the ski areas. Ski bus passes are free with purchase of the Salt Lake Super Pass.
Liquor Laws
There are many misperceptions about Utah when it comes to liquor laws. Getting a drink and ordering a meal is very easy in Salt Lake.
Important Numbers to Know
Road Conditions and Traffic: dial 511
Outside Utah Toll-free: dial (866) 511-UTAH
Services for the Disabled Information: dial (877) 386-7290
Temperature and Time Information: dial (877) 386-7290
Airport Information: dial (877) 386-7290
Emergency Numbers
Police, Fire, and Medical: dial 911
Police (non-emergency): dial (877) 386-7290
Highway Patrol (UHP) Office: (877) 386-7290
Helpline of the Highway (limited mobile): dial *11
PET POLICY
We love pets and understand they are members of the family too and travel with you. One of the great things about us is we offer pet friendly vacation homes, which provide a comfortable and safe environment for your pet (fenced yards, etc). Even some of our most luxurious homes allow pets. We believe providing pet friendly accommodations makes your vacation more of a home away from home.
Pets are only permitted in our select pet friendly properties. There is a nominal fee of $250 per approved pet, which is charged at the time of reservation. This fee is non-refundable and helps cover the cost of cleaning carpets of residual dander and pet hair. Some breeds are prohibited even in pet friendly homes (rotweilers, great danes, dobermans, and St. Bernards).
FREQUENTLY ASKED QUESTIONS (FAQS)
About the Home
What's the address of the home?
To ensure our guest's safety at all times and the security of our homes, the actual property address is provided once a reservation is finalized. However, we understand the importance of location to our guests, and therefore provide online maps for each property showing approximate location. You can see the location of all our homes together on our interactive property map. Upon finalization of your reservation, you will receive your check-in packet via email which will include address, driving instructions, map, specific details about the home, and how to check-in.
What comes included with the home?
Most of our homes are equipped with our standard amenities. However, some amenities vary. Refer to property details for more details. Generally, each home includes bedding and linens, basic kitchen supplies, travel-size bath amenities, satellite or cable TV, internet, and select homes include a private hot tub. Select luxury homes provide a game table, a movie theater, or swimming pool. While searching for a home on our website, we make it simple for you to find the home with the amenities you desire. Filter your search by selecting the amenity check boxes you desire and only the homes that apply will appear.
What is the maximum sleeping capacity in your homes? How is this total calculated?
The listed maximum sleeping capacity is the maximum number of people that can be in the home at any given time during your stay day or night. This is calculated based on the number of total people the home can sleep (double occupancy - two to a bed), including beds and other alternative areas to sleep such as sofa sleepers and futons. There are a few homes where there are more spaces for sleeping than the listed maximum occupancy. It's designed to allow for different sleeping configuration, but is not intended to allow for more guests.
Do infants and toddlers count towards the listed maximum occupancy?
No. Children under 2 years of age we assume will not require a bed. Pak 'n plays are available for rent for $35 per stay. Contact guest services to make arrangements.
Are your hot tubs nice? Do all your homes provide them?
Our hot tubs are maintained by professionally certified pool and spa technicians. Each service includes filter cleaning, chemical and pH balancing, and draining/refilling on an as needed basis. On occasion, unforeseeable issues cause further repairs, which we try to fix as fast as possible to satisfy guests and ensure a healthy user experience. We do not charge a fee for hot tub usage as they can sometimes be unreliable.
Are there towels and linens in the home?
Yes. We provide one bath towel and wash cloth per listed occupant on the guest list. We do not provide beach or hot tub towels. We also offer a washing machine and dryer in the home with complimentary travel-size detergent for easy laundering.
Do you have pack 'n plays/cribs in your homes?
We don't provide cribs in our homes. However, we offer pak 'n plays for rent for $35 per stay. Advance notice is required as there is a limited supply available and they sell out during peak seasons.
What is your parking policy?
No more than 4 cars parked at any home at any time, unless otherwise approved. We strictly prohibit any street parking at any home at any time during your stay. Please park in the garage or on the driveway only. We ask that you ensure your guests and visitors are fully aware of this policy and adhere to it to avoid forfeiture of your deposit or other fees.
Customer Service
What if there is an emergency and we need service after-hours?
Our homes are self-service. For emergency after-hour service, please call our Salt Lake office (801) 747-0218. If no after-hours and no one immediately answers, leave a message. We have staff on-call 24 hours a day, and they frequently check their messages and will respond quickly.
Can we ship items to the home?
Please note that shipping and mail service to the rental home is not authorized. As a courtesy, with advanced authorization, guests may ship small items to our local office and arrange to pick them up during business hours. Our office hours can fluctuate but are generally Monday - Friday 9am - 5pm. We are not able to receive packages outside of these office hours, on weekends, evenings, or holidays.
Shipping may be addressed as follows to:
Utah's Best Vacation Rentals
Guest Name: (your name and reservation transaction ID)
635 W. 5300 S. Suite 303
Murray, UT 84123
This is a courtesy to our guests and requires advance notice. Utah's Best Vacation Rentals is in no way responsible for lost, stolen or missing items and will not deliver packages to guests. Ship at your own risk.
HOW TO RESERVE OUR VACATION HOMES
Reserve Online (preferred method)
1. Select your desired dates and click check availability button.
2. Browse our list of available homes for your selected dates and click view this rental button to view property details.
3. Browse property details/photos and click the book now button.
4. Enter email and name, review reservation price breakdown on the checkout page. Opt-in or out of travel insurance (we recommend it). Once verified, click the button. Then read terms and conditions and click the checkbox. Then click continue enter your billing information.
5. Enter your billing information and verify accuracy. Then click continue.
6. Home is reserved. Payment will then be processed.
Reserve by Phone or Email
Our local knowledgeable vacation planners can really help you plan the perfect visit. They are experts of our local area and provide a wealth of travel information and can answer any questions you have. They know our homes intimately and match the appropriate accommodations with your needs. We are partnered with local restaurants, grocery stores, rental companies, and can help save you money with all your travel plans.
Contact reservations toll-free (801) 747-0218 or send an email to guestservices@utahsbest.com.
WHAT'S REQUIRED TO RESERVE
Your full name, address, phone, credit card (Visa, Mastercard, Discover, American Express), a signed rental agreement (if booking online, checkbox agreeing to terms/conditions), and 50% deposit at the time of booking. Remaining balance due 90 days before arrival.
Cancellation Policy
Cancellations made 60 days prior to the arrival date are eligible for a 100% refund. Cancellations made between 59-30 days prior to arrival are subject to a 50% cancellation fee of the total reservation. Reservations canceled within 29 days prior to arrival are non-refundable for the total reservation amount. Tenants are advised to purchase a Travel Protection Policy through Utah’s Best Vacation Rental’s to allow refunds after the 60-day cancellation for covered reasons. We especially recommend travelers in the winter season purchase CSA Ski & Mountain Insurance. Please call for details (801) 747-0218. Policies can be purchased no later than the day after the final payment is made. Travel Protection policies and rates can be found on our policy terms on our “Travel Planning” page under "Ski & Mountain Insurance”. This allows you to get last minute refunds on your reservations due to lack of snow and other trip interruptions.
